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Poor Wi-Fi service can feel like being stuck in traffic. Endless waiting. Slow progress. If you’re a student living on campus at a university, this experience can be even more frustrating and isolating. “Wi-Fi provides a vital resource of comfort and connection for young adults living away from home,” says Rebecca Stein, assistant director for University Housing & Residence Life for Yeshiva University. “About 80% of our undergraduate students live on campus. It’s important that they have ready access to everything online that supports learning, recreation, and feeling connected to family and friends back home.”
Yeshiva University has four campuses in New York City. The Beren Campus, located in midtown Manhattan, has four dorms. The Wilf Campus, located in upper Manhattan, has three dorms. Between the two campuses, there are 840 dorm rooms that are home to over 1,600 students.
Despite the fact that there was an access point (AP) in each room, Wi-Fi coverage was unreliable. Students had trouble logging in. Service was slow. Connections dropped unexpectedly. “Students rely on the network for both recreation and academics. Complaints spiked around midterms and finals, when the Wi-Fi virtually collapsed under the pressure,” says Stein.